Frequently Asked Questions

Why can’t I view/download documents?
To view/download documents, you must be logged in using your registered e-mail address.

The documents available on the Web site are saved in Adobe Portable Document Format (PDF). Adobe Acrobat Reader Software can be downloaded for free at

I've registered, but cannot log onto the Web site.
After registering, you will be able to log on using your registered e-mail address.

I forgot my user name. What do I do?
If you are a registered user, your user name is your complete e-mail address. If you still have trouble logging on, contact support:

Contact us via telephone
Monday through Friday (24 hours)
From all regions
+ 1-718-354-1250
+ 44-20-7136-1452
From United States only
Toll Free + 1-866-546-3388

Contact us via email